Refund policy

All returns are subject to a 20% Re-stocking fee. The restocking fee covers the cost of our order processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details.

All electronics returned need to be sealed and in their original packaging and the tamper seal intact in order to receive a credit, exchange, or refund.
Items you wish to return MUST be approved prior to your return. Contact us for an RMA# (Return Authorization Number) and specify with your reason for return. All return inquiries must be sent to us within 14 days of receiving your order.

Approved Returns MUST be sent back to us within 30 days of receiving your RMA #.

Returned items must be in brand new condition in original packaging.
Shipping, handling, and transaction fees are non-refundable.

No returns, cancellations, or refunds are allowed on special order items.

Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.

Exchange Items:

Please contact us if inquiring about an exchange.
Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by GP Lights USA, we will provide a return shipping label for you to use to make the exchange as seamless as possible.

Order Cancellations:

Please call our staff at 678-407-4983 during our office hours to cancel an order.  We process your order electronically.  Therefore, your order may be processed when your complete purchase. Please contact us immediately at 678-407-4983 if you wish to change or cancel your order. Do not assume we will see your e-mail in time as we get hundreds of e-mail messages daily day. We will make every effort to stop the processing of your order.